Privacy Policy
Last updated: June 01, 2025
Welcome to Pivolx! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Service. By accessing or using the Service, you agree to the terms described herein. If you do not agree with any part of this Privacy Policy, please do not use our Service.
Table of Contents
1. Information We Collect
1.1 Personal Data You Provide
Email address: When you sign up for updates, newsletters, or create an account, we collect your email address.
Account information: If you register for a Pivolx account, we collect any information you provide (e.g., username, password).
1.2 Data Collected Automatically
Anonymized IP address: We collect and store an anonymized version of your IP address (e.g., last octet removed) to help diagnose technical issues, estimate usage trends, and prevent abuse. We do not use this to determine your precise location.
Usage Data: We automatically capture information such as browser type, browser version, pages visited, time and date of visit, time spent on those pages, unique device identifiers, and other diagnostic data.
Mobile Data: If you access the Service via a mobile device, we may collect device type, operating system, device identifiers, and mobile browser type—again, only for diagnostic and analytics purposes.
1.3 Future Data Collection
We may choose to collect additional data (for example, precise location data) in the future. If that occurs, we will update this Privacy Policy accordingly and provide notice of any material changes.
2. How We Use Your Information
We use the information we collect for purposes that include, but are not limited to, the following:
Operate and maintain the Service:
- Monitor Service performance
- Diagnose technical issues
- Prevent fraud or security incidents
Communicate with you:
- Send account-related emails (e.g., password resets, security alerts)
- Share updates, newsletters, or promotional content if you have opted in
Improve our Service:
- Understand usage patterns and user preferences
- Conduct data analysis to enhance features, usability, and performance
Business operations:
- Evaluate potential mergers, acquisitions, or asset sales
- Comply with applicable legal obligations (e.g., respond to lawful requests from public authorities)
3. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, tags, and scripts) to gather Usage Data and improve your experience. Below is a summary:
Necessary / Essential Cookies (Session Cookies):
- Administered by Pivolx.
- Allow core functionality (e.g., authentication, preventing fraud).
Cookies Policy / Notice Acceptance Cookies (Persistent Cookies):
- Administered by Pivolx.
- Track whether you have acknowledged our cookie notice.
Functionality Cookies (Persistent Cookies):
- Administered by Pivolx.
- Remember your preferences (e.g., language, login details) to personalize your experience.
We currently do not display a cookie consent banner. By continuing to use the Service, you consent to our use of cookies as described here. If you prefer to limit or block cookies, most browsers allow you to refuse cookies or notify you when a cookie is set. Keep in mind that declining cookies may prevent you from using certain parts of our Service.
4. Third-Party Service Providers
We may engage third parties to assist with aspects of our Service, such as hosting, analytics, payment processing, email delivery, or customer support. When we do:
- We require those providers to follow this Privacy Policy and implement reasonable security measures.
- We do not share more data than is necessary for them to perform their services.
Because we may adopt new tools over time, we have not listed every provider by name. If you have questions about a specific integration or wish to know which providers are currently in use, you can contact us (see Section 10).
5. Legal Basis for Processing (if Applicable)
Although Pivolx is primarily focused on users in Ontario, Canada, we may receive visits from users in other jurisdictions. If you reside in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your data depends on the type of data and how we use it:
Consent: For marketing communications or optional data collection not strictly necessary for the Service.
Contract: To fulfill our agreement when you register or purchase a service.
Legitimate interests: To operate, improve, and secure the Service, or communicate important updates—provided that our interests do not override your fundamental rights.
Legal obligation: To comply with applicable laws (e.g., responding to a legal request from public authorities).
If you believe your rights under GDPR or the UK GDPR apply, you may contact us at any time (see Section 10) to learn more or exercise your rights.
6. Sharing Your Information
We will never sell your personal data to third parties. We may share your information in the following circumstances:
Service Providers:
We may share personal data with vendors, consultants, and other service providers who perform certain business functions on our behalf (e.g., hosting, analytics, email delivery).
Business Transfers:
If Pivolx is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you in advance of any such change.
Legal Requirements:
We may disclose personal information if required by law, court order, or governmental authority. Any request for disclosure will be honored only if deemed lawful and valid.
Other Users:
If you interact in public areas of the Service (e.g., community forums, comments), any personal data you share may be visible to others and may be publicly distributed.
With Your Consent:
We may share your information when you give us explicit permission to do so.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Usage Data may be retained for shorter periods (e.g., 6–12 months) for analytics and security purposes.
If you request deletion of your personal data (see Section 8), we will remove or anonymize your data unless we have a legal obligation to retain it.
8. Your Rights
Even if you are not located in the EU/UK, we believe in giving you control over your personal data. Subject to applicable law, you may:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we update or correct any inaccurate or incomplete personal data.
Deletion: Request that we erase personal data we have collected, subject to legal exceptions.
Portability: Where technically feasible, request a machine-readable copy of your personal data.
Opt-Out: If you receive marketing emails from us, you may opt out by following the "unsubscribe" link in the email or by contacting us directly.
To exercise any of these rights, please contact us at privacy@pivolx.com. We will respond within a reasonable timeframe (generally 30 days).
9. Children's Privacy
Our Service is intended for users aged 13 years or older (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from anyone under 13. If you are under 13, please do not use or provide information through the Service. By using the Service, you represent that you are at least 13 years old.
If we learn that we have collected personal data from someone under 13 without parental consent, we will delete that information as soon as possible.
10. Security
We employ commercially reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Examples include:
- Transport Layer Security (TLS/SSL) to encrypt data in transit
- Password hashing and secure credential storage
- Regular vulnerability assessments
Please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. International Data Transfers
Pivolx is based in Ontario, Canada, but your information may be processed in, or transferred to, servers located outside your country of residence. When we do this, we implement safeguards (e.g., contractual clauses) to ensure your data continues to be protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Whenever we make material changes:
- We will update the "Last updated" date at the top of this page.
- We may notify you by email (if you have provided one) or by displaying a prominent notice on our Service.
You are encouraged to review this Privacy Policy periodically for any changes. Your continued use of the Service after any change indicates your acceptance of the revised policy.
Thank you for trusting Pivolx with your information. We're committed to protecting your privacy and providing a secure user experience.